Frequently Asked Questions

The process is simple:

1. Open your US Mailbox.
2. Shop and submit your Pre-Alert.
3. We receive and prepare your merchandise.
4. Select the right service.
5. Receive your shipment in Mexico.

We’re committed to delivering your merchandise in 7 days or less from the time it leaves our warehouse in Laredo, Texas.

Yes. All customers can track their merchandise in real time on the Drago Expreso platform.

Yes. We cover all 32 Mexican states. Restrictions apply.

We offer domestic and international shipping solutions for documents, packages, and merchandise, for individuals as well as entrepreneurs and businesses.

Just give us the origin, destination, weight, dimensions, and type of merchandise. Our team will help you find the shipping option that best fits your needs.

Delivery times vary depending on the destination, the type of service selected, and customs processing when applicable. We’ll let you know the estimated time when we prepare your quote.

Yes. You can check the status of your shipment using the tracking information provided, depending on the service you choose.

There are restrictions on hazardous, flammable, and explosive goods, illegal substances, and other regulated products. Our team can advise you on permitted items and shipping conditions.

Generally, you’ll need the full details of the sender and recipient, a detailed description of the contents and, depending on the type of merchandise and destination, commercial or customs documentation.

Yes. All our rates are All-Inclusive, with no extra fees or surprise costs.

Rates are shown in US dollars (USD). Payment can also be made in Mexican pesos.

No. The rate is the same for any state in Mexico.

We accept cash payments at authorized locations in Mexico, bank transfers (SPEI), credit and debit cards, PayPal, and international cards.

You can pay at participating banks, convenience stores, and pharmacies, such as OXXO, 7-Eleven, Chedraui, Farmacias del Ahorro, and Farmacias Benavides, among others.

Yes. We accept Visa, Mastercard, and American Express cards for payments in Mexico.

Yes. If you’re outside Mexico, you can pay with Visa and Mastercard cards.

Yes. You can pay by SPEI electronic transfer from any participating bank in Mexico.

Yes. All transactions are processed through secure payment platforms to protect your information and ensure a reliable process.

It’s an advance record of your purchase before it arrives at the warehouse. It lets us identify your package and prepare the shipping process.

• Faster receiving.
• Shorter processing times.
• Fewer delays.
• A smoother import process.
• Better shipment tracking.

It means combining multiple purchases into a single shipment to reduce costs.

Yes. You can request repacking of your packages directly from your account.

If you have questions, our team can advise you before you make your purchase or shipment.

Our warehouse is located at 1900 Justo Penn Street, Laredo, TX 78041-5699, USA, where we receive, verify, consolidate, and prepare your merchandise before it ships to Mexico.

You can use our Smart Shipping Calculator to get an estimated cost, or reach out to one of our advisors for personalized assistance.

Our team will help you choose the best option based on the volume of your merchandise, so you only pay for the space you actually need.